Neurodata Lab Partners with Promobot, with the Goal of Developing Empathetic AI

In so many ways Russia has been portrayed by American media as villainous in some form or another, as the big scary bad guy. With so much hype around Russian bots in U.S. media, it can be hard to remember there are still very strong tech partnerships and collaborations between the two countries, striving to do a world of good while bringing this new technology forward and push it in a positive direction. Neurodata Lab, an American company that is making steps towards the next generation of Emotion AI, recently announced its integration with Russian Promobot’s commercial, autonomous robot.

This collaboration will enable the robot to better understand and interpret human emotions, and engage in human-like conversations and interactions. The ability of the Emotion AI enhanced robot to comprehend human emotions and personalize its reaction promises to create value for businesses and increase customer loyalty.

Promobot is a commercial robot built to help businesses increase the quality of their services by moving autonomously and helping with navigation, answering any questions and presenting promotional materials, all the while remembering everyone with whom it interacts. The company recently collaborated with U.S. firm Intellitronix, which will distribute 2,800 robots in the U.S. after signing a deal worth $56 million.

With the help of Neurodata Lab, which holds its headquarters in Miami, Promobot will be able to understand and process the emotions of the person it is talking to and adapt its communication strategy accordingly. The robot, enhanced with Emotion AI, will accurately recognize 20 parameters made up of simple and complex emotional and cognitive states. Combining this type of AI with the robot’s pre-existing technological specs – 3D sensor, microphone, camera, head screen, arms, and speakers – marks a new benchmark in AI technology advancement.

Within sectors such as banking, retail, entertainment, and hospitality, Promobot is able to utilize its communication skills to improve customer experience, thus driving business performance. With the addition of Emotion AI, the customers’ level of communication with the robot is more intuitive and personalized. The cloud-based technology recognizes voice and facial expressions, body movements, and heart and respiration rates, and allows the robot to accurately determine the emotions of the person, even when out of its sight.

“Emotional recognition technologies have become increasingly prominent in various industries over the past decade,” said Neurodata Lab’s Founder & CEO, George Pliev. “However, due to the technological complexity, a solution that combines emotional analytics and synthesis of emotional speech had not been developed. This cooperation will allow for an innovative solution, and signals one more step towards the creation of empathic AI.”

“Correct understanding of human emotions is a fundamental aspect in the process of human-machine interaction,” added Promobot’s Head of Business Development Oleg Kivokurstsev. “We have introduced the most advanced market solutions into the our products, and with the help of the Neurodata Lab’s technologies we will be able to gain competitive advantages in the service robotics market.”

Like many other branches of AI, Emotion Recognition is leaving behind outdated technologies and developing fast: the market is set to value at $25 billion by 2023. With empathy being one of the most important qualities for employees to have, the development of empathetic AI poses endless possibilities for the job market. In fact, McKinsey estimate that between 400 and 800 million of today’s jobs will be automated by 2030.

Disclosure: This article includes a client of an Espacio portfolio company

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